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Changing the timeout period for staying logged on to the Symantec Endpoint Protection Manager console

You want to increase the time after which an administrator is automatically logged off because of inactivity for an administrator who logs on to the Symantec Endpoint Protection Manager (SEPM) by using the remote web console. You may also need to adjust other settings to allow access to the remote web console.

To change the default timeout values for the Web console, you can edit the configuration file. Be aware that increasing the timeout values may decrease performance on the management server.

To edit the configuration file to change the default timeout values:

1. On the management server, open the following file in a text editor:
   
   Program Files > Symantec > Symantec Endpoint Protection Manager > tomcat > etc > conf.properties

2. Add the following line to the conf.properties file, and save the file: 
   
   scm.web.timeout.minutes=[timeout value]
   
   where [timeout value] is the time value after which the web console ends because of inactivity . The maximum value is 60 (minutes). If you set the value to 0, the default value is applied. The default timeout is 10 minutes. Setting the value to 0 has the same effect as not adding the value to the configuration file.

3. Restart the management server.

Be aware of the following additional aspects of the timeout value:

• If you set the timeout value to any negative number, the web console never times out. We do not recommend this setting.
• The web console times out after 61 minutes of inactivity regardless of any value that you specify.

If remote administrators encounter a retry page when they try to log on to the remote console, you also need to adjust the virtual memory setting. Be aware that increasing the virtual memory can decrease performance on the management server.

To adjust the virtual memory setting

1. On the management server, open the following file in a text editor:
   
   Program Files > Symantec > Symantec Endpoint Protection Manager > tomcat > etc > conf.properties

2. Add the following line to the conf.properties file, and save the file:
   
   scm.web.ui.required.virtualmem_mb=[virtual memory value]
   
   where [virtual memory value] is the memory value in megabytes (MB) that your system requires. To disable the virtual memory restriction, set the value to 0. The default value is 500 MB.

3. Restart the management server.

The value that you set, or the default value, is written to catalina.err when the server is restarted.